No-cool / no-heat triage by text
Every missed caller gets an instant text that asks the right first question, so urgent calls jump the queue and routine ones get booked.
Missed-call text-back & 24/7 answering for HVAC companies.
When it's 100° outside or the furnace quits at midnight, homeowners keep calling until someone answers. We make sure that someone is you, even when every tech is out on a job.
- Live in 7–14 days
- Keep your current number
- Month-to-month
Avg. AC repair$416
Avg. new AC system$5,860
National averages from Angi / HomeAdvisor cost data.2,3
Example message we'd set up
Hi, this is Apex Heating & Air. Sorry we missed your call! Is your system not cooling, not heating, or something else? Reply and we'll get you booked.
Where HVAC companies lose jobs
The jobs you lose without ever knowing it.
Only 52% of callers to home service businesses get to speak with a person (Invoca, 2026).1 Here's where that hurts HVAC companies most.
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01
Peak-season call floods
Heat waves and cold snaps hit every customer at once. Every tech is out, the office is buried, and calls ring out exactly when demand is highest.
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02
No-heat and no-cool emergencies after hours
A family with no heat at 11 PM calls whoever picks up first. If that's voicemail, the job and often the replacement that follows go to a competitor.
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03
Replacement quotes that go quiet
A new system averages $5,860 and homeowners usually compare quotes. Most contractors follow up once, or never, and lose the job to whoever kept the conversation going.
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04
Maintenance customers who drift away
Tune-up customers aren't reminded, maintenance plans lapse, and your easiest repeat revenue quietly walks to whoever texts them first next season.
What we set up for you
Built around how HVAC companies actually work.
Done for you: we build it, connect it to your phone, website and calendar, test it with you, and run it. No new software to learn.
24/7 AI receptionist with your emergency rules
Answers after hours, books routine visits, and escalates real emergencies to your on-call tech. If a caller smells gas, it tells them to leave the home right away and call the gas utility or 911 from outside.
Replacement quote follow-up
Five friendly touches over two weeks on every system quote, including a nudge about financing if you offer it, until the homeowner says yes, no or not yet.
Spring and fall tune-up campaigns
Your past-customer list gets a seasonal tune-up offer before the rush, and replies book straight into your calendar.
Maintenance-plan renewals
Members get reminded before their plan lapses, with an easy reply-to-renew, so recurring revenue stays recurring.
Review requests after every job
A short text with a one-tap Google review link goes out once the job is closed, to every customer.
Real examples
Messages written for your trade.
Every message is written in your business's voice and approved by you before anything goes live. Marketing texts only go to customers who have agreed to receive them; everyone else gets email.
Tune-up campaign · past customers
Hi Sarah, it's Apex Heating & Air. Your last AC tune-up was 11 months ago. Want us to check it before the summer rush? Reply YES and we'll send you open times.
Quote follow-up · day 3
Hi Jenna, just checking in on the new AC quote we sent Tuesday. Happy to walk through the options or financing. Want me to hold an install date for you?
After-hours AI · gas safety
If you smell gas, leave the home now. Don't switch lights or appliances on or off. Once you're outside, call your gas company or 911, then reply here and our on-call tech will call you.
The math
What a few missed calls really cost.
Missed new-customer calls / week8
Would have booked (45%)3.6
Avg. AC repair$416
Walking away / month$6,490
Example assumptions: 8 missed calls a week from new potential customers (not existing customers or spam), 45% of phone leads booking (Invoca, 2026)1 and the national average repair value.2 Winning back just 30% of those callers is about $1,947/month. And a single lost big-ticket job ($5,860) costs about 20 months of our Missed-Call Rescue plan.
Simple pricing
Same simple plans. No contracts.
Month-to-month, cancel anytime. Text and call usage is billed at cost, with no markup.
Missed-Call Rescue
Text-back, instant lead replies, reviews, weekly report.
$297/mo
Free setupBooked-Jobs System
Adds the 24/7 AI receptionist, booking and quote follow-up.
$697/mo
Setup free for founding clientsFull Front Office
Multi-truck and multi-location teams, custom workflows.
from$1,497/mo
Founding client offer: the first 5 businesses get the $997 Booked-Jobs setup free, in exchange for an honest case study.
HVAC questions
Straight answers for HVAC companies.
More questions? See the full FAQ or ask us on the call.
Book a free call →Can the AI tell a real HVAC emergency from a routine call?
Yes. You set the rules with us: for example, no heat during freezing weather, an elderly person or infant in the home, or a gas smell. Emergencies get safety instructions and are escalated to your on-call tech by call and text. Routine calls are booked into your calendar.
Does this work alongside ServiceTitan or Housecall Pro?
Yes. Your field-service software keeps running the jobs. We make sure more calls and leads turn into booked jobs in the first place, and in most cases we can connect the two so bookings land where your team already works.
How do the tune-up campaigns work?
We import your past-customer list from your software, write a seasonal tune-up offer in your voice, and send it before spring and fall: by text to customers who have agreed to receive texts, and by email to everyone else. Replies book into your calendar, and anyone who opts out is removed automatically.
What does a missed HVAC call actually cost?
The national average AC repair is about $416 and a new AC system averages $5,860 (Angi / HomeAdvisor data). Losing a single replacement lead costs more than a year and a half of our Missed-Call Rescue plan.
See exactly where your business is losing jobs.
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Other trades we work with